Privacy Policy

1. Who We Are and How to Contact Us

Juroc Solutions SRL operates the Service as a platform for discovering trainers and sports coaches, managing profiles, booking-related interactions, billing, support requests, and scheduling features. We are the data controller for personal data that we collect directly through the Service, unless a third party is independently acting as a controller for its own services.

If you have privacy questions, requests, or complaints, contact us at robertojudele@juroc.tech or via the support channels available in the Service.

2. Personal Data We Collect

We collect personal data that you provide directly to us, such as your name, email address, phone number, password, profile information, role selection, profile image, training or coaching details, location information, social contact links, issue reports, billing-related details, and any other information you choose to submit in your profile, messages, support requests, or account settings.

If you are a trainer or coach, we may also collect professional profile details such as experience, specializations, rates, availability, schedule information, and gym association data.

We also collect information automatically when you use the Service, including device and app information, IP address, approximate location derived from device or network signals, log files, crash and diagnostic data, page or screen interactions, authentication events, rate-limiting and security events, and usage analytics. When you view public trainer profiles, we may record profile-view events for fraud prevention, analytics, and service improvement. Where permitted, we may use cookies or similar technologies on web surfaces for authentication, preferences, and security.

We may receive information from third parties when you choose to connect them to the Service, such as subscription, billing, or entitlement data from payment providers, app store billing systems, or subscription platforms; profile image or file-upload data from cloud storage providers; email delivery and verification data from messaging providers; and map or place data from external data sources used for location-based features.

3. How We Use Personal Data

We use personal data to create and manage accounts, authenticate users, provide marketplace and scheduling features, display trainer and coach profiles, connect users to potential clients, process subscriptions and billing, deliver verification and transactional emails, support image uploads, detect fraud and abuse, enforce rate limits, investigate support issues, improve service quality and reliability, and comply with legal obligations.

We also use personal data to maintain security, prevent account takeover, detect suspicious activity, and protect the integrity of public profile and scheduling features. We may use aggregate or de-identified data for analytics, product planning, troubleshooting, and service improvement.

4. Legal Bases for Processing

If you are located in the EEA, the UK, or a similar jurisdiction, we process personal data only when we have a valid legal basis. These may include performance of a contract, our legitimate interests in operating and securing the Service, compliance with legal obligations, and your consent where required (for example, optional communications or non-essential cookies).

Where we rely on legitimate interests, we apply a balancing assessment against your rights and freedoms.

5. How We Share Personal Data

We do not sell your personal data in the ordinary sense. We may share personal data with service providers and processors that help us operate the Service, such as hosting providers, database and infrastructure providers, email delivery providers, payment processors, subscription and billing providers, cloud storage providers, analytics/logging providers, and support tooling providers.

We may also share personal data where required by law, to respond to lawful requests, to protect our rights or the rights of others, to prevent fraud or abuse, or in connection with a corporate transaction such as a merger, acquisition, reorganization, or asset transfer. Certain information may be visible to other users as part of marketplace functionality, such as trainer or coach profile content and details you intentionally publish.

6. Third-Party Services and Processor Categories

The Service may rely on third-party services for account email delivery, transactional messaging, billing and subscriptions, cloud hosting, storage, and map/place functionality. Depending on your use of the Service, these third parties may include cloud hosting providers, email delivery providers, payment processors, app marketplace billing systems, subscription management platforms, file storage providers, and monitoring infrastructure services.

When we work with processors, we require contractual or comparable protections intended to preserve data confidentiality, integrity, and availability. If you interact with a third-party feature, that third party may process your data under its own privacy policy and terms.

7. International Data Transfers

The Service may be operated from, and personal data may be stored or processed in, countries other than where you live, including the United States, the European Union, and the United Kingdom depending on provider infrastructure. Where required by law, we use transfer safeguards such as Standard Contractual Clauses, the UK International Data Transfer Addendum, adequacy decisions, and other lawful transfer mechanisms.

8. Security Measures

We use technical and organizational safeguards designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption in transit (TLS), access controls, least-privilege permissions, server-side secret management, input validation and sanitization, rate limiting, audit and diagnostic logging, and role-based access restrictions.

We also protect certain sensitive workflows by hashing values before storage where feasible (for example, verification or check-in codes) and by using secure token-based authentication for account access. While we work to protect your information, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, support accounting and tax requirements, and maintain legitimate business records.

• Account and profile data: retained while your account is active and for up to 24 months after closure, unless a longer period is legally required.
• Support messages and incident records: typically retained up to 24 months for troubleshooting and operational recordkeeping.
• Security, fraud, and abuse-prevention logs: typically retained for 12 months, unless extended for active investigations or legal obligations.
• Billing and tax records: retained for the legally required period (for example, up to 10 years where required by accounting/tax law).
• Backups: retained on a rolling cycle and deleted according to backup retention schedules.

When data is no longer needed, we delete, anonymize, or archive it in accordance with applicable law and documented retention practices.

10. Your Rights

Depending on where you live, you may have rights to access your personal data, correct inaccurate information, delete your personal data, obtain a copy of your data in a portable format, object to or restrict certain processing, and withdraw consent where processing is based on consent. You may also have rights to know what categories of personal information we collect, use, and disclose, and rights to opt out of certain disclosures or uses under applicable law, including rights recognized by the CCPA/CPRA for California residents.

To exercise your rights, contact us through support channels or at robertojudele@juroc.tech and specify your request. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising privacy rights.

11. Data Portability and Deletion

If you request a copy of your data, we provide it in a commonly used format where required by law and technically feasible. If you request deletion, we delete or anonymize data that we are not legally required or otherwise permitted to retain.

If you are a trainer, coach, or other professional using the Service, deleting your account may remove your public profile from active display, but some historical records (such as billing, security, and abuse-prevention logs) may remain for a limited period as permitted by law.

12. California Privacy Notice

If you are a California resident, you may have rights under the CCPA/CPRA, including the right to know, the right to delete, the right to correct, the right to limit use of sensitive personal information where applicable, and the right to opt out of certain data disclosures that may be considered "sharing" for cross-context behavioral advertising.

Juroc Solutions SRL does not intentionally sell personal information in the ordinary sense, but some data flows may still be considered a disclosure under California law depending on the circumstances and services involved.

13. Privacy Rights Under GDPR, PIPEDA, and Similar Laws

If you are covered by GDPR, you may have rights to access, rectify, erase, restrict processing, object to processing, data portability, and to lodge a complaint with a supervisory authority. If you are covered by PIPEDA or similar Canadian privacy laws, you may have rights to access and challenge the accuracy or completeness of your information and to raise concerns about how it is handled.

14. Minors and Age Restrictions

The Service is intended for adults and is not directed to children. You must be at least the age required by law in your jurisdiction to consent to data processing and use the Service. We do not knowingly collect personal data from children without appropriate authorization. If we learn that we have collected personal data from a child in violation of applicable law, we will take appropriate steps to delete it.

15. Public Profiles, Reviews, and Visibility Settings

Certain information you choose to publish in your profile may be visible to other users and, in some cases, publicly visible. This may include your name, profile photo, location, trainer or coach description, specializations, rates, availability, contact links, and review content.

Information you make public may be copied, shared, or retained by others outside our control. Keep public profile details limited to what is necessary for your professional presence.

16. Cookies and Similar Technologies

Where the Service uses a web interface, we may use cookies, local storage, or similar technologies to keep you signed in, remember preferences, secure sessions, and measure performance and reliability. Where required by law, we request consent before placing non-essential cookies. You can usually control cookies through browser/device settings, but some features may not function properly if cookies are disabled.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or the Service. If we make material changes, we will take reasonable steps to notify you, such as posting the updated policy in the Service or providing another appropriate notice.

18. Contact Us

If you have questions about this Privacy Policy, your rights, or how we handle personal data, contact us at robertojudele@juroc.tech or through the support/contact options available in the Service. If you are making a privacy request, include enough information for us to verify your identity and understand your request.